Frequently Asked Questions

Here are some of the question which people frequently ask about Mortgage Angels. If your question is not answered here, pleased get in touch with us!

How quickly do I get the leads? (top)

Every UK lead that we send to the mortgage adviser is forwarded within seconds of the consumer that is interested in mortgage advice, completing an online questionnaire. The leads are distributed automatically by email & text via our automated mortgage lead distribution system, so your potential customers still have their mortgage foremost in their mind when you contact them.

What about conversion rates? (top)

Our mortgage leads are of the highest quality and have a proven conversion rate of between 55% and 75% to appointment, depending on the adviser. The conversion rate to written business obviously varies according to the quality of the mortgage adviser, but anyone would have to agree that even a 55% conversion rate is outstanding for any mortgage lead.

What's the price? (top)

We operate a simple pricing structure - The price is £34.50 per lead. No loss of valuable sales time in checking if your bids are up to date! We believe this is not only the cheapest you will find but the quality will also be superior. If you ever see leads cheaper please tell us. Volume discounts apply for
purchases of over 50 leads.

What is VQL (Voice Qualified Leads)? (top)

Mortgage angels own UK based team call the customer and 'double qualifies' the lead in the form of a mini fact find (whilst being mindful of our FSA responsibilities). Each lead is then vetted to see if they are commercially viable; i.e If the customer does not meet the criteria then the leads is not passed to the adviser. Details including the time of the telephone appointment is then sent instantly to the the adviser.

All leads are verified (saving the adviser valuable time) and therefore no refunds are offered. Price - £75 per lead for a mixed bag of mortgage leads. Total transparency.

No refund, No contract and payment upfront - minimum purchase of 5 leads per batch.

How are Voice Qualified Leads vetted to confirm they are commercially viable? (top)

All online details submitted by the customers are reconfirmed to ensure contact details are correct. Every lead is categorised into four mortgage types, Purchase, Remortgage, Buy to let and First time buyer and the following filters are applied to mortgage type. If the criteria's do not meet our standard then the lead is not passed.

Purchase
- Funds required more than three months - Not passed
- Move date more than three months - Not passed
- Mortgage calculation to determine if applicant can afford mortgage required. Minimum gross income must equal 1/5 of loan size e.g. £150,000 mortgage = £30,000 gross income. Deposit amounts are included into gross income. If gross income does not meet our calculation - Not passed
- Applicant age under 18 - Not passed
- Applicant that do not have UK national status or have the right to reside permanently in the UK? - Not passed
Re-mortgage
- Funds required more than three months - Not passed
- Move date more than three months - Not passed
- Applicant age under 18 - Not passed
- Applicant that do not have UK national staus or have the right to reside permanently in the UK? - Not passed
Buy to let
- Funds required more than three months - Not passed
- Move date more than three months - Not passed
- Applicant must have a deposit and equal to a minimum of 20% of mortgage loan size - If deposit amount does not meet our calculation - Not passed
- Applicant age under 21 - Not passed
- Applicant that do not have UK national staus or have the right to reside permanently in the UK? - Not passed
1st Time Buyer
- Funds required more than three months - Not passed
- Move date more than three months - Not passed
- Mortgage calculation to determine if applicant can afford mortgage required. Minimum gross income must equal 1/5 of loan size e.g. £150,000 mortgage = £30,000 gross income. Deposit amounts are included into gross income. If gross income does not meet our calculation - Not passed
- Applicant age under 18 - Not passed
- Applicant that do not have UK national status or have the right to reside permanently in the UK? - Not passed

What questions are asked and what customer details are included in the Voice Qualified Leads (top)

Purchase
- Contact details - User name, two phone numbers and email address
- How much in total the customer intends to borrow
- Term of loan
- Value of the property - Minimum/Maximum price
- Selling position - 1st time buyer, on market or under offer
- When funds are required
- Move date
- Adverse credit history, such as CCJ’s, bankruptcy or arrears? - yes/no
- Repayment type - interest only or repayment
- Deposit amount
- Gross income of the applicant(s)
- Joint or single application
- Outstanding loans/credit cards
- How long applicant has been in current job
- Date of birth
- Employed or self employed
- Proof of income
- UK national or right to reside permanently in the UK
- Free to move from current lender without any penalties
- Has the applicant spoken to another adviser in relation to this mortgage
- Time and date of appointment for a broker to call
- Notes - Any additional information supplied by customer
Re-mortgage
- Contact details - User name, two phone numbers and email address
- How much in total the customer intends to borrow
- Term of loan
- When funds are required
- Move date
- Adverse credit history, such as CCJ’s, bankruptcy or arrears? - yes/no
- Repayment type - interest only or repayment
- Gross income of the applicant(s)
- Joint or single application
- Value of current outstanding mortgage
- Date of birth
- Employed or self employed
- Proof of income
- UK national or right to reside permanently in the UK
- Free to move from current lender without any penalties
- Has the applicant spoken to another adviser in relation to this mortgage
- Time and date of appointment for a broker to call
- Notes - Any additional information supplied by customer
Buy to let
- Contact details - User name, two phone numbers and email address
- How much in total the customer intends to borrow
- Term of loan
- Value of the property - Minimum/Maximum price
- Adverse credit history, such as CCJ’s, bankruptcy or arrears? - yes/no
- Repayment type - interest only or repayment
- Gross income of the applicant(s)
- Joint or single application
- Deposit amount
- Monthly rental amount of the property
- Date of birth
- Move date
- Employed or self employed
- Proof of income
- UK national or right to reside permanently in the UK
- Property already owned - yes/no
- Free to move from current lender without any penalties
- Has the applicant spoken to another adviser in relation to this mortgage
- Time and date of appointment for a broker to call
- Notes - Any additional information supplied by customer
1st Time Buyer
- Contact details - User name, two phone numbers and email address
- How much in total the customer intends to borrow
- Term of loan
- Value of the property - Minimum/Maximum price
- Selling position - 1st time buyer, on market or under offer
- When funds are required
- Move date
- Adverse credit history, such as CCJ’s, bankruptcy or arrears? - yes/no
- Repayment type - interest only or repayment
- Deposit amount
- Gross income of the applicant(s)
- Joint or single application
- Outstanding loans/credit cards
- How long applicant has been in current job
- Date of birth
- Employed or self employed
- Proof of income
- UK national or right to reside permanently in the UK
- Free to move from current lender without any penalties
- Has the applicant spoken to another adviser in relation to this mortgage
- Time and date of appointment for a broker to call
- Notes - Any additional information supplied by customer

How do I pay? (top)

We give you the option to decide how to pay from Direct Debit to Credit card payment. Once you have a Direct Debit account with us you only pay for your leads monthly. What this means is that unlike most other lead generation websites who charge you as you receive the lead, we charge you at the beginning of the following month. In effect this means that you have up to a month before you pay for leads!

Is there a minimum purchase? (top)

Yes, in order to get the best from the leads we believe that you must be regularly buying leads. We ask that you buy a minimum of 10 per month, for our mixed bad of leads and a minimum purchase of 5 leads per batch for Voice Qualified Leads.

What if I happen to get a 'Bogus' lead? (top)

We send all leads to you 'In good faith' but occasionally, due to the nature of the Internet, you may receive a mortgage lead that falls short of our high standards. We operate a very simple to understand replacement policy. We are a fair company. We will refund leads that we can test to be incorrect.

How to request a refund (top) (Excluding Voice Qualified Leads)

Please Log onto mortgageangels adviser website.
Enter the information that is required (Email and Password)
On the page mentioned above it also gives you an option to remember your password.*
Once logged in, you will have a page called MA Today. Click on the leads tab.
The screen now will show you all the leads that you have received.
The most recent lead is at the top of the page.
On the left had side of the screen there is an view button to view the specific lead. Click the button.
Now you can view all the information for that lead.
At the bottom right hand corner of the web page is an option to request a refund.**

*If you are unsure of your password then contact us and we will be happy to set a new one up for you.

** We would also like to remind you that all refunds must comply with our refund policy

Can mortgage leads be suspended? (top)

We allow you 2 holiday periods throughout the year. The reason is that we need to maintain coverage in all areas. To do this you drop us an email to advisers@ukmortgageangels.co.uk

Are we tied to you if we sign up? (top)

We ask you to sign up for just 3 months if you decide to subscribe to the Direct debit payment option. The reason is that in order to get the best from the leads we believe that your conversion rate will increase over time. We expect a rate of one in four immediate conversions, and one in three over a longer period of time. This is particularly important if the client is buying a house - you MUST keep in touch with them.

Does anyone else receive the same mortgage leads? (top)

Every lead that we generate is only sent to one mortgage broker and one mortgage broker alone.

Sample Lead (top)

purpose: Remortgage
amountrequired: £180,000
term: 25
urgency: ASAP
adversecredit: no
repaymenttype: Interest Only
interesttype: Fixed Rate
salary: £42,000pa
besttimetocall: Evening
deposit/equity: £50,000
timeinjob: 15 yrs
message: looking for the best rate available ASAP
dateofbirth: 10-07-1955
occupation: Doctor
maritalstatus: Single
categorytype: Employed / Self Employed & Provable Income

Refund Policy (top)

We would be delighted to provide a replacement lead:

If the lead would have been prevented from going through the system on submission had it been manually checked, i.e. lead name: dghdshd or Donald Duck.
If the lead has been duplicated through the system. This is subject to a 5-day maximum duplication limit. If you receive more than one enquiry from the same customer within 5 calendar days this may be submitted for assessment as a duplicate lead. However if a customer does make a further enquiry after the 5-day period this is considered to be a second enquiry and not refundable i.e. the advisor has not contacted the customer in good time or the customer is not happy with the advice given.
Where it can be proven the lead is a non-UK national or non-UK resident.
If we can confirm the contact information does not relate to the customer name provided.
A replacement lead will not be given:
- If the lead is greater than 5 days old (the effective timescale for this includes the date and time lead received).
- If you have not tried all the contact information supplied on the lead.
- If we can confirm the name supplied on the lead is connected to the contact information provided by the customer. This includes work numbers and family members, i.e. same surname, husband, wife or relative.
- If the email address returns a response from the customer when tried.
- Where we can obtain a usable telephone number for the lead name and address from directory enquiries (or online equivalent).
- If the customer has entered incorrect information regarding the intended amount of mortgage requirement.
- Where a customer has clearly stated on submission that they require Mortgage Advice.

Submitting your replacement lead request, In order to ensure the timely processing of your replacement lead request, we respectfully request that you:

Submit all requests via your login
Refrain from submitting requests more than once.

The FSA rule (top)

MCOB 3.7.3 - This rule bans firms from making 'unsolicited real time promotions' (cold-calling), unless they have an established existing customer relationship with a consumer.
As long as the consumer has expressed an interest in receiving information or advice on reviewing his mortgage (or other qualifying credit) arrangements from a named firm, and the firm only contacts him for precisely that purpose, the call may properly be described as ‘solicited’. The key issue to remember is that for the promotion to be considered ‘solicited’ it must meet the 'express request' requirement of MCOB 3.7.1R(2)(b).
MCOB 3.7.1R(2)(b)(b) takes place in response to an express request from the recipient of the qualifying credit promotion

Ok sign me up, how do I get going? (top)

Download the contract from the website and fax it back to us on 020 8695 2353, or call us no on 0845 672 6000, and you can start receiving leads immediately.

Existing advisers log in here.

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